Support

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Training Courses

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Frequently Asked Questions

You can request your login details by calling our Technical Support team on 0114 399 0010 (Mon-Fri 8:00am-5:30pm) or email support@numed.co.uk with your request.
The clock application is set to infinite duration as a default, so it will currently have no instruction to stop after a certain period of time. To change this, click and highlight the clock in your playlist and select the right hand ‘Edit’ option from the corner of the screen. You can then change the duration of the clock to the required setting (The duration is always listed in seconds).
You can use any video on YouTube, but please bear in mind that anyone can create and upload any video they wish to YouTube without checking the content of their video is factually correct first. If you are using a YouTube video, please check the content of the video is accurate before displaying it for your patients.
PowerPoints need to be saved in video format before uploading to the Envisage Coda system. For customers using Powerpoint 2010 or later you can save your presentation as a video file (WMV) from within the PowerPoint application. For customers using old versions of Microsoft PowerPoint (2007 or earlier) we offer a special conversion tool – please contact our Technical Support Team for advice. Take a look at our easy step user guide on how to save Powerpoint presentations as a video file.
The most common cause of this problem is that the TV has lost its original input settings. Make sure your TV is set to either HDMI or VGA input by pressing the ‘Input’ or ‘Source’ button on your TV remote control, and your TV will cycle through to the next input type each time you press the button. Once you’ve found either the HDMI or VGA input the Envisage system should then appear. If you’re having trouble checking the input or if this has not resolved the problem, please call our Technical Support team on 0114 399 0010.
The Envisage YouTube application will only show the top five search results. We recommend you visit the YouTube website (www.YouTube.com) and use the search function on their website to see every available video. When you have found the video you wish to use, copy the title of that video into the Envisage YouTube application search box and your required video will be displayed at the top of the list.
No, you do not require a PRS licence to show RSS feeds or web pages unless the web pages are playing music. You do not need any additional licences for content that has been sourced from our Envisage media website. Other media that you personally source from external providers may require you to hold a valid PRS licence, especially if it contains music. Please liaise with your local authority or the original producer of the content to check specific circumstances.

User Guides and Downloads

Envisage Media

A user guide for the Envisage Media website

Envisage Coda

A user guide for the Envisage Coda website

Envisage Call Agent

A user guide for the Envisage Call Agent System

PowerPoint to Video Conversion

A guide on how to convert a PowerPoint to a video file

Word to PDF Conversion

A guide on how to convert a word document to a PDF file

Technical Support Contact Us

0114 399 0010
Numed Healthcare
Alliance House
Roman Ridge Road
Sheffield
S9 1GB