Training & Support

Here you can find support and information for your system, including Envisage training videos, FAQs and user guides.

Envisage Training Videos

 

Getting Started

Click one of the links below to learn to get started with Envisage training or select a training course.

  1. Envisage – Using LaunchPad
  2. Envisage – Using Envisage Media Manager
  3. Envisage – Using NHS Choices

Envisage Training Courses

BasicAdvancedPatient Call

Frequently Asked Questions

You can request your login details by calling our Technical Support team on 0114 399 0010 (Mon-Fri 8:00am-5:30pm) or email support@numed.co.uk with your request.
The clock application is set to infinite duration as a default, so it will currently have no instruction to stop after a certain period of time. To change this, click and highlight the clock in your playlist and select the right hand ‘Edit’ option from the corner of the screen. You can then change the duration of the clock to the required setting (The duration is always listed in seconds).
PowerPoints need to be saved in video format before uploading to the Envisage Coda system. For customers using Powerpoint 2010 or later you can save your presentation as a video file (WMV) from within the PowerPoint application. For customers using old versions of Microsoft PowerPoint (2007 or earlier) we offer a special conversion tool – please contact our Technical Support Team for advice. Take a look at our easy step user guide on how to save Powerpoint presentations as a video file.
The most common cause of this problem is that the TV has lost its original input settings. Make sure your TV is set to either HDMI or VGA input by pressing the ‘Input’ or ‘Source’ button on your TV remote control, and your TV will cycle through to the next input type each time you press the button. Once you’ve found either the HDMI or VGA input the Envisage system should then appear. If you’re having trouble checking the input or if this has not resolved the problem, please call our Technical Support team on 0114 399 0010.
No, you do not require a PRS licence to show RSS feeds or web pages unless the web pages are playing music. You do not need any additional licences for content that has been sourced from our Envisage media website. Other media that you personally source from external providers may require you to hold a valid PRS licence, especially if it contains music. Please liaise with your local authority or the original producer of the content to check specific circumstances.

User Guides and Downloads

Envisage Media

A getting started guide for the Envisage Media App

Envisage Coda

A user guide for the Envisage Coda website

Word to PDF Conversion

Information on how to convert a word document to a PDF file for use with Envisage.

PowerPoint to Video Conversion

A guide on how to convert a PowerPoint to a video file for use on Envisage.

Envisage Call Agent

A detailed user guide for the Envisage Patient Call System

Envisage Support Contact Us

0114 399 0010
Numed Healthcare
Alliance House
Roman Ridge Road
Sheffield
S9 1GB