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Using waiting room TV to communicate with patients during COVID-19

By January 12, 2021January 14th, 2021No Comments

The COVID-19 pandemic has produced some of the biggest changes seen in UK general practice in recent memory. Many more consultations are being delivered remotely with symptom checkers, electronic messaging, and phone or video consultations all being used to provide an alternative to patients visiting the practice.

However, face-to-face consultations have increased significantly over the last few months and, with the rollout of the flu and COVID-19 vaccinations, many GP practices will be seeing more patients at the practice, some levels close to those that they did before the start of the pandemic.

With this in mind, communicating with patients will be more important than ever over the next few months. Many patients will not have visited the practice in a while and ensuring that they are aware of what has changed and feel comfortable whilst attending.

Communicate your COVID-19 vaccine availability

With the recently announced availability of the new COVID-19 vaccinations, many patients will be keen to know when they are going to receive their vaccine and how the procedure will work for them.

One way of communicating your vaccine rollout is to use the screens in your waiting room to make patients aware of the new vaccination and share your vaccination progress.

Our templating system allows practices to create their own slides to communicate a range of messages. You could use this system to reassure patients that they will be contacted when they are due to be vaccinated or explain how and where the vaccine will be rolled out. This can help to alleviate patient anxiety and reduce the number of calls to the practice.

Make patients aware of your COVID-19 procedures

Many GP practices have new policies and procedures in place to help reduce the spread of coronavirus whilst patients are attending. Whilst many of these procedures will apply in other areas, such as supermarkets and offices, others may be new to patients. These could include:

  • The use of additional personal protective equipment (PPE) by staff
  • Temperature checks for patients on arrival
  • Additional room cleaning and disinfecting procedures
  • The use of protective screens at reception

If patients haven’t visited the practice for a long period of time then many of these changes may be new to them. Communicating these changes using your waiting room screens will reassure them that they are safe at the practice and help make them more aware of any the procedures they may need to follow.

Promote the availability of remote consultations

Remote consultations are now commonplace in general practice with phone and video consultations being used by thousands of practices every day. Whilst these are now familiar to many patients, there may others that aren’t aware that remote consultations are available and would benefit from using them.

The Envisage waiting room system includes videos promoting the availability of remote consultations and how patients should request more information. Increased use of remote consultations can help to free up resources at the practice for other more important tasks.

More information

For more information about using Envisage waiting room TV to educate and inform your patients on a range of services then please contact our team on 0114 243 3896, or email:

If you are an existing Envisage user and would like help creating templates or adding any content to your system then please contact our dedicated technical support team on 0114 399 0010, or email: