Customer Feedback

Wigan CCG spread their message with Envisage Share

“With the introduction of Envisage Share we feel this empowers the CCG with the ability to get a message across all systems across the CCG in a matter of minutes. We are extremely pleased with the whole project from the technology used to the support and we would recommend the Envisage system to any CCG or GP practice”

 

Wigan CCG purchased a number of Envisage Health Awareness Systems spread across 63 GP Practices over an 18-month period. The CCG were delighted with the entire process, from initial discussions right through to installation and training of staff and the ongoing use of the system across the borough.

Numed began the process by visiting the CCG to understand both their requirements, and the requirements of the individual practices. Michael Davis, Informatics Officer at the CCG, explains the process further:

“During the auditing process, a representative from Numed came to our location and stayed a number of days whilst we went out to visit all the GP practice sites to audit and document every install location and also note any interim remedial works that may be required for additional power and networks. They were extremely efficient and very willing to discuss the individual requirements that each Practice Manager requested, as well as taking into account any building requirements and regulations.”

Once the requirements of the CCG and the practices were agreed, Michael found the adaptability of Numed to meet any timescales and needs of the CCG and practices essential in the implementation of Envisage across the borough:

“All deployment timescales were kept as agreed and the deployment teams were flexible when required and at all times polite and respectful. The teams worked efficiently and tidily and respected the wishes of the GP practice staff and they were always mindful of the GP patient environment.”

Once the systems were installed, the CCG were very pleased with the handover of the systems to the practices. This included the initial welcome pack that practices received on the day and the training and ongoing support available to them:

“Initial handover of completed installs to GP practices required a simple method of sharing information when practice managers were not available. All practices received a Welcome Pack with all the relevant information on how to use the system and the support available. Practices were also offered online training which was highly praised by the GP Staff. Training could also be re-given on request which is a brilliant service to practices that have staff sickness or new starters. I have spoken with many of our GP surgery practice managers to obtain feedback on support and without exception I have received nothing but praise for the knowledge and efficiency of the Numed support team.”

Whilst individual practices retain control over the systems themselves, the CCG has found the Envisage Share functionality vital for them to easily share their content within the borough:

“With the introduction of Envisage Share we feel this empowers the CCG with the ability to get a message across all systems across the CCG in a matter of minutes. Ideal in an emergency, or for any major campaigns. We are extremely pleased with the whole project from the technology used to the support and we would recommend the Envisage system to any CCG or GP Practice.”

If you are a CCG or health group looking to better share your messages across an area then please contact us on 0114 2433896, or email: enquiries@numed.co.uk to find out more about Envisage waiting room TV.